FAQs

Message us on WhatsApp at +65 88342867, fill in our contact form, or email cs@mcaassolutions.com. Share your property size, preferred service, and date — we will reply with a quote and confirm the slot.

We recommend 3–5 days notice for most services. End-of-tenancy and post-renovation cleans on weekends fill quickly — try to book 1–2 weeks ahead if your handover date is fixed.

Yes. Rescheduling is free with at least 24 hours notice. Cancellations made less than 24 hours before the scheduled start may incur a small fee to cover team allocation.

No. Many of our customers provide key access or arrange with the building concierge. We are fully insured and our teams are trained in discreet, respectful service.

Timing depends on service and unit size: a 3-room HDB end-of-tenancy is 4–6 hours, a condo spring clean is 5–8 hours, upholstery work is 30–90 minutes per item.

Yes — we can arrange weekly, bi-weekly, or monthly cleaning plans at preferential rates. WhatsApp us the frequency you need and we will tailor a plan.

Indoor cleaning proceeds as normal. If your booking involves balcony or outdoor work, we may reschedule the outdoor portion — no extra fee — to a later dry day.

Same-day is rarely possible, but worth asking — message us on WhatsApp and we'll check if any slots are still open. Next-day weekday availability is much easier to secure.

Team size depends on the service and unit size. A typical 3-room HDB gets a team of 2; larger condos and post-reno jobs get 3–4 cleaners. Team size is included in your quote.

Yes — many recurring customers prefer continuity with the same lead cleaner. Let us know at booking and we will do our best to schedule accordingly.

Absolutely. We provide a full written quote before any work begins. The price you are quoted is the price you pay — no hidden fees, no surprise extras.

Home cleaning is priced by property type and size. Upholstery is item-based with two method options (shampoo deep cleaning or dry/steam cleaning). Full tables are available on each service page.

We accept PayNow, bank transfer, cash, and most major debit or credit cards. Payment is due on completion of work, unless otherwise agreed.

A deposit is only required for larger bookings (post-renovation on big condos, for example). For standard HDB or condo cleans, no deposit is needed.

Yes. Multi-item upholstery bookings and bundled services (e.g. end-of-tenancy + upholstery) qualify for a package discount. Recurring cleans get ongoing discount rates.

Yes. We issue an itemised receipt on request — useful for landlord handover documentation, company reimbursements, or simply for your records.

We flag any surcharges upfront in the written quote. Lofts, mezzanines, and units with 3+ bathrooms may carry a small additional fee — you'll always see it before you approve.

All prices quoted are inclusive of GST where applicable. You'll see a final total with any taxes broken out clearly on your receipt.

Yes, for standard bookings payment is due on completion once you've inspected the work. For larger post-renovation jobs a partial deposit may be requested to reserve the slot.

Yes. We can issue GST-invoiced billing with Net-7 or Net-14 terms for registered businesses. Ask for the commercial billing form when booking.

Yes. Our team arrives fully equipped with vacuums, mops, cloths, cleaning agents, and specialist tools. You do not need to provide anything.

We use eco-friendly, low-VOC cleaners that are safe for children, pets, and people with sensitivities. For stubborn stains or grease we use stronger agents with full ventilation and neutral rinse.

We clean interior windows and reachable exterior glass panels. For full exterior high-rise window work (above 3 floors), a specialist rope-access service is required, which we can refer.

Most food, drink, sweat, and pet stains are removable with our steam or shampoo deep-clean process. For set-in ink, bleach, or dye transfer, results vary — we can assess on-site first.

Yes. Our post-renovation service uses professional-grade paint and adhesive removers plus machine scrubbers to handle cement haze, paint splatter, and construction dust.

Yes. Adding sofa or mattress cleaning to an end-of-tenancy or spring clean is a popular combo and qualifies for a bundled discount.

Our standard service wipes exterior air-con covers and filters. Full internal chemical wash is a specialist service — we can refer you to a partner if needed.

Yes — both methods are offered. Shampoo deep cleaning is best for heavily soiled pieces, dry/steam for regular refresh. Pricing is by carpet size (see the upholstery service page).

Yes. Leather requires conditioning cream, gentle cleaners, and surface polish — a different process than fabric. We quote leather separately based on condition and size.

Yes — light bagging and hallway/void-deck placement is included with end-of-tenancy cleaning. Large bulky items (furniture, appliances) must be arranged separately with your town council.

Yes. We use eco-friendly and non-toxic solutions approved for residential use. Rooms are safe to re-enter as soon as surfaces are dry.

Let us know before the team leaves and we will re-clean any area of concern at no extra cost. We follow a handover standard — your satisfaction is the job.

Yes. All cleaners are full-time staff, background-checked, WSQ-trained, and covered under our public liability insurance while on your premises.

Team members wear masks on request, use hand sanitiser between rooms, and we disinfect all high-touch surfaces with approved antimicrobial agents as part of standard service.

In the rare event of accidental damage, we document it immediately and our insurance covers repair or replacement. Our teams are trained to handle delicate surfaces with care.

Absolutely. Every cleaner is employed directly by MCAAS (not a third-party), identified with company ID, and trained on the privacy and care standards expected in a home.

Yes. All team members arrive in MCAAS uniforms with visible company ID badges. If you are unsure, ask for their ID before granting access.

Our public liability insurance covers accidental damage. For peace of mind, we recommend securing valuables before any cleaning crew (ours or anyone else's) enters the home — it's standard practice.

Keys collected are logged, tagged without identifying address, and returned the same day. Access codes are never stored digitally — they're communicated to the on-site team only.

If you are not satisfied with any part of the work, tell us before the team leaves or within 24 hours. We will return and re-clean the area at no cost — this is our handover-standard commitment.