FAQs

Message us on WhatsApp at +65 88342867, fill in our contact form, or email cs@mcaassolutions.com. Share your property size, preferred service, and date — we will reply with a quote and confirm the slot.

We recommend 3–5 days notice for most services. End-of-tenancy and post-renovation cleans on weekends fill quickly — try to book 1–2 weeks ahead if your handover date is fixed.

Yes. Rescheduling or cancelling is free with at least 72 hours' notice. Cancelling or rescheduling with less than 72 hours' notice incurs a team allocation fee equal to 50% of the job value, or equivalent to the deposit. The deposit is forfeited.

No. Many of our customers provide key access or arrange with the building concierge. We are fully insured and our teams are trained in discreet, respectful service.

Timing depends on service and unit size: a 3-room HDB end-of-tenancy is 4–6 hours, a condo spring clean is 5–8 hours, upholstery work is 30–90 minutes per item.

Yes — we can arrange weekly, bi-weekly, or monthly cleaning plans at preferential rates. WhatsApp us the frequency you need and we will tailor a plan.

Indoor cleaning proceeds as normal. If your booking involves balcony or outdoor work, we may reschedule the outdoor portion — no extra fee — to a later dry day.

Same-day is rarely possible, but worth asking — message us on WhatsApp and we'll check if any slots are still open. Next-day weekday availability is much easier to secure.

Team size depends on the service and unit size. A typical 3-room HDB gets a team of 2; larger condos and post-reno jobs get 3–4 cleaners. Team size is included in your quote.

Yes — many recurring customers prefer continuity with the same lead cleaner. Let us know at booking and we will do our best to schedule accordingly.

Absolutely. We provide a full written quote before any work begins. The price you are quoted is the price you pay — no hidden fees, no surprise extras.

Home cleaning is priced by property type and size. Upholstery is item-based with two method options (shampoo deep cleaning or dry/steam cleaning). Full tables are available on each service page.

We accept PayNow, bank transfer, cash, and most major debit or credit cards. Payment is due on completion of work, unless otherwise agreed.

A deposit is only required for larger bookings (post-renovation on big condos, for example). For standard HDB or condo cleans, no deposit is needed.

Yes. Multi-item upholstery bookings and bundled services (e.g. end-of-tenancy + upholstery) qualify for a package discount. Recurring cleans get ongoing discount rates.

Yes. We issue an itemised receipt on request — useful for landlord handover documentation, company reimbursements, or simply for your records.

We flag any surcharges upfront in the written quote. Lofts, mezzanines, and units with 3+ bathrooms may carry a small additional fee — you'll always see it before you approve.

All prices quoted are inclusive of GST where applicable. You'll see a final total with any taxes broken out clearly on your receipt.

Yes, for standard bookings payment is due on completion once you've inspected the work. For larger post-renovation jobs a partial deposit may be requested to reserve the slot.

Yes. We can issue GST-invoiced billing with Net-7 or Net-14 terms for registered businesses. Ask for the commercial billing form when booking.

Yes. Our team arrives fully equipped with vacuums, mops, cloths, cleaning agents, and specialist tools. You do not need to provide anything.

We use eco-friendly, low-VOC cleaners that are safe for children, pets, and people with sensitivities. For stubborn stains or grease we use stronger agents with full ventilation and neutral rinse.

We clean interior windows and reachable exterior glass panels. For full exterior high-rise window work (above 3 floors), a specialist rope-access service is required, which we can refer.

Most food, drink, sweat, and pet stains are removable with our steam or shampoo deep-clean process. For set-in ink, bleach, or dye transfer, results vary — we can assess on-site first.

The standard post-reno package is dust, wipe, vacuum and mop. Paint removal, glue or adhesive, acid wash for cement stains, and machine floor-scrub are quoted extra on site.

Yes. Adding sofa or mattress cleaning to an end-of-tenancy or spring clean is a popular combo and qualifies for a bundled discount.

Our standard service wipes exterior air-con covers and filters. Full internal chemical wash is a specialist service — we can refer you to a partner if needed.

Yes — both methods are offered. Shampoo deep cleaning is best for heavily soiled pieces, dry/steam for regular refresh. Pricing is by carpet size (see the upholstery service page).

Yes. Leather requires conditioning cream, gentle cleaners, and surface polish — a different process than fabric. We quote leather separately based on condition and size.

Yes — light bagging and hallway/void-deck placement is included with end-of-tenancy cleaning. Large bulky items (furniture, appliances) must be arranged separately with your town council.

Yes. We use eco-friendly and non-toxic solutions approved for residential use. Rooms are safe to re-enter as soon as surfaces are dry.

Let us know before the team leaves and we will re-clean any area of concern at no extra cost. We follow a handover standard — your satisfaction is the job.

Yes. All cleaners are full-time staff, background-checked, WSQ-trained, and covered under our public liability insurance while on your premises.

Team members wear masks on request, use hand sanitiser between rooms, and we disinfect all high-touch surfaces with approved antimicrobial agents as part of standard service.

In the rare event of accidental damage, we document it immediately and our insurance covers repair or replacement. Our teams are trained to handle delicate surfaces with care.

Absolutely. Every cleaner is employed directly by MCAAS (not a third-party), identified with company ID, and trained on the privacy and care standards expected in a home.

Yes. All team members arrive in MCAAS uniforms with visible company ID badges. If you are unsure, ask for their ID before granting access.

Our public liability insurance covers accidental damage. For peace of mind, we recommend securing valuables before any cleaning crew (ours or anyone else's) enters the home — it's standard practice.

Keys collected are logged, tagged without identifying address, and returned the same day. Access codes are never stored digitally — they're communicated to the on-site team only.

If you are not satisfied with any part of the work, tell us before the team leaves. We will re-clean the flagged area at no cost. That is the handover-standard check, done on the walkthrough.

Relative humidity sits around 80-84% year-round. Mould can form in 24-48 hours in a closed wardrobe or bathroom, and dust mites do not have a winter die-off. Most households here need a full-home deep clean every 3-4 months, not once a year. Weekly wiping is not the same job: it misses hood mesh, grout, aircon covers, and tracks.

There is no spring season. Locally, spring cleaning means the pre-Chinese New Year whole-home reset (roughly November to February): kitchen grease, windows, fans, toilets, and the corners guests notice. Mid-year school-holiday resets and year-end guest prep use the same deep-clean package, just without CNY language. Book early in December and January because slots fill.

Yes. HDB pricing is by room type (2-room through jumbo). Condos are by floor area. Landed and multi-storey units are quoted on total area plus access (stairs, loft, outdoor yard). Tell us the estate type at booking so the team size and time estimate are honest.

North-facing bedrooms and poorly ventilated bomb-shelter or service-yard sides trap monsoon moisture against chipboard and clothes. Wiping the door does not dry the back panel. A proper job empties the wardrobe, treats the interior, and is paired with airflow (door ajar, dehumidifier). If the bloom has reached the wall, you need a whole-room reset, not a cloth.

Yes. The mesh filter is the easy 20 minutes. We also degrease the housing, splashback, and reachable trunk. Recirculating grease in 80% humidity is why the hood looks dirty two days after a weekend wipe. That work is included in end-of-tenancy and spring cleans.

If contractors have been in with cutting, sanding, tiling, or painting, yes. Fine gypsum and cement dust sits in aircon coils, tracks, and wardrobe interiors, and a mop will not lift it. Book after the last paint coat has had about 48 hours to cure and before you move furniture in.

No. A helper handles weekly upkeep. A licensed crew handles the jobs that need chemicals, ladders, and several hours of focused labour: hoods, grout, post-reno dust, handover inspections. Many households use both: the helper for the week, MCAAS for the quarterly or move-out reset.

Island-wide: Central (Bishan, Toa Payoh, Novena), East (Tampines, Bedok, Pasir Ris), West (Jurong, Clementi), North (Woodlands, Yishun), North-East (Punggol, Sengkang, Hougang), and South (Queenstown, Tiong Bahru). Condo concierge access and HDB lift bookings are routine for us.