Terms and conditions

Terms of Service

Effective Date: May 27, 2025

Welcome to MCaaS Solutions (“we,” “us,” or “our”). These Terms of Service (“Terms”) govern your use of our website at https://mcaassolutions.com (“Website”) and the professional cleaning services we provide, including but not limited to home cleaning, end-of-tenancy cleaning, post-construction cleaning, and specialized cleaning services (“Services”). By accessing our Website or using our Services, you (“you,” “User,” or “Customer”) agree to be bound by these Terms. If you do not agree, please do not use our Website or Services.

1. Acceptance of Terms

By accessing or using our Website or Services, you confirm that you are at least 18 years old (or the age of majority in your jurisdiction) and have the legal capacity to enter into a binding agreement. You agree to comply with these Terms and all applicable laws, regulations, and policies. We may update these Terms periodically, and changes will be posted on this page with a revised effective date. Your continued use of the Website or Services after changes constitutes acceptance of the updated Terms.

2. Description of Services

MCaaS Solutions provides professional cleaning services, including:

  • Home Cleaning: Regular or one-time cleaning for residential properties, including dusting, vacuuming, sanitizing, and other household cleaning tasks.
  • End-of-Tenancy Cleaning: Comprehensive cleaning for rental properties to meet landlord or lease requirements, including deep cleaning of kitchens, bathrooms, and living spaces.
  • Post-Construction Cleaning: Cleaning services for properties after construction or renovation, including removal of debris, dust, and construction-related residue.
  • Specialized Cleaning: Tailored services such as carpet cleaning, upholstery cleaning, window cleaning, or other specific cleaning requests.

Services are subject to availability, scheduling, and the specific terms agreed upon at booking. We reserve the right to modify or discontinue any Service with or without notice.

3. User Eligibility and Account Responsibilities

To use our Services, you must:

  • Be at least 18 years old or have parental consent if under the age of majority.
  • Provide accurate, complete, and current information when booking Services or creating an account.
  • Maintain the security of your account credentials and notify us immediately of any unauthorized use or security breach at privacy@mcaassolutions.com.

You are responsible for all activities conducted under your account and for ensuring that any information you provide is accurate and up-to-date.

4. Booking and Service Agreements

4.1 Booking Process

To book Services, you may submit a request via our Website, phone, email, or other designated channels. Bookings are confirmed only upon receipt of a confirmation from us, which may include a service agreement, pricing, and scheduling details.

4.2 Service Scope

The scope of each Service will be outlined in the booking confirmation or service agreement. You agree to provide accurate details about the property (e.g., size, condition, specific requirements) to ensure appropriate service delivery. Additional charges may apply for unforeseen circumstances (e.g., excessive mess, hazardous conditions) as communicated at the time of service.

4.3 Access to Property

You must provide safe and unobstructed access to the property where Services will be performed. This includes ensuring that pets are secured, hazardous materials are removed, and any specific instructions are communicated in advance. We reserve the right to refuse service if the property is deemed unsafe or inaccessible.

5. Payment Terms

5.1 Pricing

Service fees are provided at the time of booking and may vary based on the type, scope, and location of the Service. All prices are exclusive of applicable taxes unless otherwise stated.

5.2 Payment Methods

Payments must be made via approved methods (e.g., credit/debit card, bank transfer, or other designated platforms). Payment is due at the time of booking or as specified in the service agreement.

5.3 Late Payments

Late payments may incur additional fees or interest as permitted by law. We reserve the right to suspend Services until payment is received.

5.4 Refunds

Refunds are subject to our Refund Policy (see Section 7). No refunds will be issued for Services completed as agreed or for cancellations outside the permitted timeframe.

6. Cancellation and Rescheduling

6.1 Cancellation by You

You may cancel or reschedule a Service by contacting us at least 48 hours before the scheduled service time. Cancellations within 48 hours may incur a cancellation fee of up to 50% of the service cost. No-shows or cancellations upon our team’s arrival may incur the full service fee.

6.2 Cancellation by Us

We reserve the right to cancel or reschedule Services due to unforeseen circumstances (e.g., staff illness, equipment failure, safety concerns). We will notify you promptly and offer a rescheduling option or a full refund for unperformed Services.

7. Refund Policy

We strive for your satisfaction. If you are dissatisfied with a Service, you must notify us within 24 hours of service completion at privacy@mcaassolutions.com. We may offer a re-clean, partial refund, or other remedy at our discretion, provided:

  • The issue is directly related to the quality of our Service.
  • You provide evidence (e.g., photos) of the issue.
  • The issue was not caused by your actions or property conditions (e.g., pre-existing damage).

No refunds will be issued for Services performed as agreed or if you fail to provide access to the property.

8. User Responsibilities

You agree to:

  • Provide accurate information about the property and cleaning requirements.
  • Ensure the property is safe and accessible for our team.
  • Remove or secure valuable or fragile items before service begins.
  • Comply with any pre-service preparation instructions provided.
  • Refrain from interfering with our staff during service delivery.

Failure to meet these responsibilities may result in additional fees, service delays, or refusal of service.

9. Intellectual Property

All content on our Website, including text, images, logos, and service descriptions, is owned by MCaaS Solutions or its licensors and is protected by copyright, trademark, and other intellectual property laws. You may not reproduce, distribute, or use our content without prior written permission, except for personal, non-commercial use.

10. Limitation of Liability

To the fullest extent permitted by law:

  • Our Services are provided on an “as-is” and “as-available” basis. We do not guarantee that Services will meet your expectations or be error-free.
  • We are not liable for indirect, incidental, consequential, or punitive damages, including loss of profits, data, or property damage, arising from your use of our Website or Services.
  • Our liability for direct damages is limited to the amount paid for the specific Service giving rise to the claim.
  • We are not responsible for damage to property caused by pre-existing conditions, improper maintenance, or your failure to follow preparation instructions.

In the event of property damage caused by our negligence, you must notify us within 24 hours, and we will address claims through our insurance process, subject to verification.

11. Indemnification

You agree to indemnify and hold harmless MCaaS Solutions, its affiliates, employees, and contractors from any claims, damages, or losses arising from:

  • Your breach of these Terms.
  • Your misuse of our Website or Services.
  • Your provision of inaccurate or incomplete information.
  • Any damage or injury caused by unsafe conditions at your property.

12. Termination

We may terminate or suspend your access to our Website or Services at our discretion, without notice, if:

  • You breach these Terms.
  • You engage in conduct that harms our staff, reputation, or operations.
  • We suspect fraudulent or illegal activity.

Upon termination, any outstanding payments remain due, and you must cease using our Website or Services.

13. Force Majeure

We are not liable for delays or failure to perform Services due to events beyond our control, including but not limited to natural disasters, strikes, government actions, or equipment failures. We will notify you promptly and work to reschedule Services.

14. Governing Law and Dispute Resolution

These Terms are governed by the laws of Singapore. Any disputes arising from these Terms or our Services will be resolved through:

  • Negotiation: You agree to first contact us at privacy@mcaassolutions.com to resolve disputes informally.

  • Mediation/Arbitration: If negotiation fails, disputes will be submitted to binding arbitration in Singapore, under the rules of the Singapore International Arbitration Centre (SIAC). Each party will bear its own costs.

  • Jurisdiction: If arbitration is not applicable, disputes will be resolved in the courts of Singapore.

Our registered address for notices related to disputes is: 61 Bukit Batok Cres, #05-03, Singapore 658078.

15. Privacy Policy

Your use of our Website and Services is subject to our Privacy Policy, available at https://mcaassolutions.com/privacy-policy. By using our Services, you acknowledge that we collect, use, and share your data as described therein.

16. Third-Party Services

Our Website may include links to or integrations with third-party services (e.g., payment processors, scheduling tools). These services are subject to their own terms and policies, and we are not responsible for their practices or performance.

17. Prohibited Conduct

You may not:

  • Use our Website or Services for illegal or unauthorized purposes.
  • Attempt to access, modify, or disrupt our systems, servers, or data.
  • Harass, threaten, or harm our staff or other users.
  • Misrepresent your identity or provide false information.
  • Use automated tools (e.g., bots, scrapers) to access our Website without permission.

18. Modifications to Services

We may modify, suspend, or discontinue any Service or Website feature at any time without notice. We are not liable for any losses resulting from such changes.

19. Notices

All notices under these Terms must be in writing and sent to:

Notices sent to you will use the contact information provided during booking or account creation.

20. Entire Agreement

These Terms, along with our Privacy Policy and any service agreements, constitute the entire agreement between you and MCaaS Solutions regarding the Website and Services. They supersede any prior agreements or understandings.

21. Severability

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will remain in full force and effect.

22. Waiver

Our failure to enforce any provision of these Terms does not constitute a waiver of that provision or any other rights.

23. Contact Us

For questions, concerns, or to report issues related to these Terms, contact us at:

MCAAS