Effective Date: May 27, 2025
Welcome to MCaaS Solutions (“we,” “us,” or “our”). These Terms of Service (“Terms”) govern your use of our website at https://mcaassolutions.com (“Website”) and the professional cleaning services we provide, including but not limited to home cleaning, end-of-tenancy cleaning, post-construction cleaning, and specialized cleaning services (“Services”). By accessing our Website or using our Services, you (“you,” “User,” or “Customer”) agree to be bound by these Terms. If you do not agree, please do not use our Website or Services.
By accessing or using our Website or Services, you confirm that you are at least 18 years old (or the age of majority in your jurisdiction) and have the legal capacity to enter into a binding agreement. You agree to comply with these Terms and all applicable laws, regulations, and policies. We may update these Terms periodically, and changes will be posted on this page with a revised effective date. Your continued use of the Website or Services after changes constitutes acceptance of the updated Terms.
MCaaS Solutions provides professional cleaning services, including:
Services are subject to availability, scheduling, and the specific terms agreed upon at booking. We reserve the right to modify or discontinue any Service with or without notice.
To use our Services, you must:
You are responsible for all activities conducted under your account and for ensuring that any information you provide is accurate and up-to-date.
4.1 Booking Process
To book Services, you may submit a request via our Website, phone, email, or other designated channels. Bookings are confirmed only upon receipt of a confirmation from us, which may include a service agreement, pricing, and scheduling details.
4.2 Service Scope
The scope of each Service will be outlined in the booking confirmation or service agreement. You agree to provide accurate details about the property (e.g., size, condition, specific requirements) to ensure appropriate service delivery. Additional charges may apply for unforeseen circumstances (e.g., excessive mess, hazardous conditions) as communicated at the time of service.
4.3 Access to Property
You must provide safe and unobstructed access to the property where Services will be performed. This includes ensuring that pets are secured, hazardous materials are removed, and any specific instructions are communicated in advance. We reserve the right to refuse service if the property is deemed unsafe or inaccessible.
5.1 Pricing
Service fees are provided at the time of booking and may vary based on the type, scope, and location of the Service. All prices are exclusive of applicable taxes unless otherwise stated.
5.2 Payment Methods
Payments must be made via approved methods (e.g., credit/debit card, bank transfer, or other designated platforms). Payment is due at the time of booking or as specified in the service agreement.
5.3 Late Payments
Late payments may incur additional fees or interest as permitted by law. We reserve the right to suspend Services until payment is received.
5.4 Refunds
Refunds are subject to our Refund Policy (see Section 7). No refunds will be issued for Services completed as agreed or for cancellations outside the permitted timeframe.
6.1 Cancellation by You
You may cancel or reschedule a Service by contacting us at least 48 hours before the scheduled service time. Cancellations within 48 hours may incur a cancellation fee of up to 50% of the service cost. No-shows or cancellations upon our team’s arrival may incur the full service fee.
6.2 Cancellation by Us
We reserve the right to cancel or reschedule Services due to unforeseen circumstances (e.g., staff illness, equipment failure, safety concerns). We will notify you promptly and offer a rescheduling option or a full refund for unperformed Services.
We strive for your satisfaction. If you are dissatisfied with a Service, you must notify us within 24 hours of service completion at privacy@mcaassolutions.com. We may offer a re-clean, partial refund, or other remedy at our discretion, provided:
No refunds will be issued for Services performed as agreed or if you fail to provide access to the property.
You agree to:
Failure to meet these responsibilities may result in additional fees, service delays, or refusal of service.
All content on our Website, including text, images, logos, and service descriptions, is owned by MCaaS Solutions or its licensors and is protected by copyright, trademark, and other intellectual property laws. You may not reproduce, distribute, or use our content without prior written permission, except for personal, non-commercial use.
To the fullest extent permitted by law:
In the event of property damage caused by our negligence, you must notify us within 24 hours, and we will address claims through our insurance process, subject to verification.
You agree to indemnify and hold harmless MCaaS Solutions, its affiliates, employees, and contractors from any claims, damages, or losses arising from:
We may terminate or suspend your access to our Website or Services at our discretion, without notice, if:
Upon termination, any outstanding payments remain due, and you must cease using our Website or Services.
We are not liable for delays or failure to perform Services due to events beyond our control, including but not limited to natural disasters, strikes, government actions, or equipment failures. We will notify you promptly and work to reschedule Services.
These Terms are governed by the laws of Singapore. Any disputes arising from these Terms or our Services will be resolved through:
Our registered address for notices related to disputes is: 61 Bukit Batok Cres, #05-03, Singapore 658078.
Your use of our Website and Services is subject to our Privacy Policy, available at https://mcaassolutions.com/privacy-policy. By using our Services, you acknowledge that we collect, use, and share your data as described therein.
Our Website may include links to or integrations with third-party services (e.g., payment processors, scheduling tools). These services are subject to their own terms and policies, and we are not responsible for their practices or performance.
You may not:
We may modify, suspend, or discontinue any Service or Website feature at any time without notice. We are not liable for any losses resulting from such changes.
All notices under these Terms must be in writing and sent to:
Notices sent to you will use the contact information provided during booking or account creation.
These Terms, along with our Privacy Policy and any service agreements, constitute the entire agreement between you and MCaaS Solutions regarding the Website and Services. They supersede any prior agreements or understandings.
If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will remain in full force and effect.
Our failure to enforce any provision of these Terms does not constitute a waiver of that provision or any other rights.
For questions, concerns, or to report issues related to these Terms, contact us at:
